Terms and Conditions

Introduction: How This Agreement Works

Renegade Tickets is a network of ticket marketplaces that connects ticket sellers with buyers (hereinafter the “Renegade Tickets Marketplace”).

To sell on the Renegade Tickets Marketplace, you must be a registered seller (“Seller”). Upon registering as a Seller, you expressly represent that you are over the age of 18 and legally able to enter into a binding contract. You also agree to abide and be bound by the terms, conditions, rules, andF procedures set forth in these Seller Terms and Conditions (“Terms and Conditions”) and represent that you have read and will comply with all applicable laws, regulations and ordinances.

Renegade Tickets reserves the right, in its sole discretion, to change these Terms and Conditions at any time and will post such changes here. All changes shall automatically replace prior terms and conditions and become binding on all Sellers. Maintaining your status as a Seller following any such change constitutes acceptance of the revised Terms and Conditions.

Listing Tickets

By listing your ticket(s), you represent and warrant that each ticket is:

Follow these four (4) steps to list your valid and authentic tickets on the Renegade Tickets Marketplace.

  1. Provide ticket information: You must specify the following information for each listing, based on what is printed on the ticket(s).
    • Name, date, and venue of the event
    • Section, row and seat number
      • All tickets in a single listing must be for the same event, same date, and adjacent or “piggyback” seats, meaning directly behind one another in two (2) consecutive rows with the same number of seats and, if the tickets are for piggyback seats, this must be noted in the listing. Please note there must be two or more seats in each row to list piggyback seats.
    • Any and all qualifying and restricting information regarding the seats, such as limited or obstructed view, wheelchair access, access to restricted areas, or other included restrictions or amenities. You may not provide personal commentary about the reason you are selling your tickets, the quality of the tickets or your perception of the view and experience. 
  2. Set a Price: You must set a price that is definitive and truly represents the amount for which you will sell the ticket to the buyer. You are responsible for all listing and pricing mistakes. 
  3. Confirm Ticket Possession: You must confirm that you have physical possession of the listed tickets or you must specify when you anticipate having physical possession. Unless you are an authorized participant in our Seat SaverSM Program, you may not list or sell tickets before you own them. This is called speculative selling and it is not permitted. 
  4. Designate Ticket Delivery: You must designate a delivery date and method, which may include instant download, email, or shipping (UPS).

Once you provide the information above – ticket details, price, possession, and delivery – you may list your ticket(s) on the Renegade Tickets Marketplace. Renegade Tickets does not guarantee that the ticket(s) you are listing for sale will be listed on the site within a certain time frame. It is your responsibility to ensure that your listing is on the site and displayed as you intended.

Renegade Tickets may authorize the credit card you provided during registration at any time, in its sole discretion. Renegade Tickets will authorize the credit card when you list your tickets and when you make any changes to your listing, such as changes to price or quantity. From time to time, Renegade Tickets will remind you that your tickets are listed and ask that you confirm that they are still available, in your possession, valid and that you wish to continue to list them on our marketplace. Renegade Tickets will authorize your credit card each time you confirm your listing in response to our request.

Selling Tickets

If a buyer selects your ticket listing to order, you will receive notification of an order request via email to your registered email address. Upon receipt of an order, you must confirm or reject the order immediately, and in the case of instant download tickets upload the tickets upon confirmation, and may not modify or cancel the ticket listing, or otherwise attempt to stop the sale. Renegade Tickets may cancel an order at any time prior to receipt of a Seller’s confirmation.

If your tickets have already sold on another marketplace when an order request is received, you must promptly reject the order. Renegade Tickets may demand proof of prior sale to verify that the tickets actually sold elsewhere prior to Renegade Tickets submitting a request for purchase. Failure to provide sufficient proof of sale, as determined solely by Renegade Tickets, is a violation of these Terms and Conditions and may result in the penalties described below.

Renegade Tickets does not guarantee that your ticket(s) will sell and will not offer any compensation to you if they do not, regardless of the reason the ticket(s) did not sell.

Delivering Tickets

A Seller must provide the buyer with the exact ticket(s) listed for sale, on or before the delivery date, and by the delivery method, contained in the listing. A Seller must deliver tickets per the following schedule and may not change the specified delivery date after an order is placed.

To the extent Renegade Tickets offers integration for a particular team, event, or venue, alternative delivery methods may be accepted. If you have questions about whether a specific delivery method is acceptable, please contact Renegade Tickets for additional information.

Change in Delivery Method: If an order is confirmed and cannot be delivered by the original method specified or if no method was specified, Seller must provide an alternate delivery method that ensures timely delivery and is acceptable to Renegade Tickets and the buyer. If an agreement to the alternate method cannot be reached with the buyer, Renegade Tickets may cancel the order and charge Seller with all associated costs incurred to resolve the issue to the buyer’s satisfaction. Such failure to deliver tickets per the originally designated delivery method may be a violation of these Terms and Conditions and may subject the Seller to the penalties described below.

Delivering Incorrect Tickets: If a Seller uploads or delivers incorrect tickets, the Seller must upload or deliver the correct tickets immediately upon knowledge of the error. The Seller may not wait for the return of the incorrect tickets prior to delivering the correct tickets. If UPS is the delivery method, the Seller must contact Renegade Tickets to obtain a duplicate shipping label. Renegade Tickets will make a good faith effort to retrieve the incorrect tickets from buyers and forward them to Seller but assumes no liability and makes no guarantee that such tickets will be returned.

Limited Use of Buyer Information: Seller may learn of certain information about buyer in connection with facilitating delivery of tickets. Seller agrees to use such information for the sole purpose of shipping or delivering the specific purchased product and for no other purpose, including contacting the buyer directly. All communication with the buyer must go through Renegade Tickets. Seller is prohibited from placing any personal information of any kind (including, but not limited to, phone numbers, addresses, emails and all other contact information) in Seller’s comment area or in any way in a transaction with a buyer, except as required to coordinate delivery of tickets in a manner approved by Renegade Tickets. Seller shall not send any type of advertisement, promotional information, solicitation or marketing material to any buyer at any time, including in the UPS envelope with the tickets.

Payment for Ticket Sales

Sellers typically receive payments issued to their registered PayPal accounts not more than seven (7) business days after the event, regardless of method of delivery, unless otherwise agreed to by Renegade Tickets. Seller’s proceeds are calculated based on the amount of the listing price set by Seller minus any fees charged by Renegade Tickets, which can be set and adjusted at any time and for any reason by Renegade Tickets.

Postponements, Cancellations, and Restricted Events

Large Resellers

Renegade Tickets, in its sole discretion, may designate certain approved Sellers as “Large Resellers”. If approved as a Large Reseller, some of the Terms and Conditions contained herein may be waived and other additional requirements may be imposed. Unless otherwise stated in a particular Large Resellers’ agreement, all terms, conditions, rules, and procedures set forth herein apply to a Large Reseller.

Prohibited Conduct

Violation of Terms and Conditions, Penalties, and Recoveries

Renegade Tickets is committed to a safe and secure customer experience where every buyer receives the exact, valid and authentic ticket in time to attend an event. Renegade Tickets requires Sellers to also hold true to that same commitment and may investigate and/or impose penalties on a Seller at any time based on any suspected or confirmed violation of these Terms and Conditions or any concern whatsoever, in Renegade Tickets sole discretion, regarding a Seller’s ability to satisfy any of its obligations and/or deliver tickets for confirmed orders.

  1. Violations of Terms and Conditions: Any of the following may constitute a violation of the Terms and Conditions. This list is not exhaustive of the potential violations of the Terms and Conditions:
    • Failure to timely confirm an order.
    • Rejection of an order.
    • Failure to provide proof of sale.
    • Failure to immediately remove tickets from the Renegade Tickets Marketplace when they have previously sold on another marketplace.
    • Attempts to change price post-sale.
    • Failure to accurately include an exact seat location or other ticket attributes.
    • Failure to deliver tickets to a buyer.
    • Failure to deliver the exact ticket posted for sale.
    • Delivery of an invalid, counterfeit or fraudulent ticket.
    • Attempts to change delivery method.
    • Improper use of buyer information.
    • Failure to have possession of a ticket.
    • Failure to prove purchase or ownership of a particular ticket.
    • Unapproved speculative selling.
    • Attempts to sell non-ticketed items such as hotel lodging or customer packages.
    • Failure to timely deliver a ticket.
    • Failure to return funds advanced to Seller if an event is cancelled by the venue, artist, or primary box office, or if it is deemed cancelled by Renegade Tickets.
    • Failure to send corrected tickets upon knowledge that incorrect tickets were delivered.
    • Failure to cooperate with Renegade Tickets in any way.
    • Failure to treat buyers and Renegade Tickets employees in a professional manner.
    • Suspected illegal, unlawful or fraudulent activity.
    • Noncompliance with any applicable law, regulation, or ordinance.
    • Failure to disclose that a parking pass “does not include admission to the event.”
    • Selling a parking pass that is not affiliated with the venue or the event in an official capacity.
    • Selling a parking pass that does not allow entry to the lot at least two hours prior to listed event time and continued access until at least two hours after the event’s end.
    • Any listings that fail to maintain seating pod integrity, where such seating pods are established by the venue, artist or primary box office for health or safety reasons during an epidemic, pandemic or other public health or safety emergency. 
  2. Proof of Purchase: At any time, Renegade Tickets may request proof of purchase for any active listing or confirmed order, regardless of the event or delivery date. If Seller refuses to or is unable to provide sufficient proof of purchase of valid and authentic tickets within the time allowed by Renegade Tickets, in Renegade Tickets’ sole discretion, the Seller will be deemed in violation of these Terms and Conditions and subject to the penalties described below. 
  3. Denial of Admission: If a buyer claims to have been denied entry to an event, Renegade Tickets will investigate the matter. Such investigation may require Seller to provide proof of purchase and authenticity of the tickets as well as proof of entry at the venue at the time and date of the event. If Renegade Tickets determines, in its sole discretion, that the buyer’s claim may be justified, the Seller will be deemed in violation of the Terms and Conditions and subject to the penalties described below.  If a buyer is denied entry to an event because that buyer has failed pre-entry screening of any sort at that event that is required by the venue for entry, and if the venue subsequently refunds the order to the Seller, then, under such circumstances, Renegade Tickets is authorized to charge Seller’s registered credit or debit card, offset funds owed from future payments, or otherwise initiate recovery efforts to ensure repayment of the full amount of the ticket price to the buyer. 
  4. Penalties: Renegade Tickets is not required to investigate prior to taking action to ensure that a buyer receives the exact, valid and authentic ticket purchased, in time to attend an event. Renegade Tickets has the right to remove any or all listings and/or cancel any or all confirmed order prior to delivery, for any reason and at its sole discretion, and to recover all funds paid to Seller for the tickets as well as all funds expended to ensure that replacement tickets are secured or otherwise reach a resolution with a customer, including but not limited to internal administrative fees, shipping or rerouting charges, the cost of replacement tickets, refunds, customer relations and call center costs, credits, gift certificates, coupons, and other administrative costs. Renegade Tickets may also levy a discretionary fine, in any amount, against Sellers that violate these Terms and Conditions. In addition to financial remedies, Renegade Tickets may also restrict Seller listings in any way, deny access to the Renegade Tickets Marketplace, suspend or terminate a Seller account, and cancel pending transactions or payments. 
  5. Recovery of Amounts Due and Liquidated Damages: Upon the imposition of a limit or restriction on a Seller’s listings or the cancellation of a confirmed order, Renegade Tickets may be owed money from the Seller. In order to ensure payment for expenses incurred as a result of a Seller’s violation of the Terms and Conditions, and as a commercially reasonably liquidated penalty, Renegade Tickets is authorized by Seller to charge the credit or debit card or Paypal account provided at registration or withdraw from any financial institution attached to any of a Seller’s Renegade Tickets accounts, a minimum amount equal to two hundred percent (200%) of the listing price for any tickets that are not delivered, or may not be delivered, in Renegade Tickets sole discretion. In addition, Renegade Tickets reserves the right to take any action, or combination of actions, to recover funds expended in connection with an effort to resolve a customer issue arising out of a violation of these Terms and Conditions, without prior notice, in its sole discretion, including, but not limited to:
    • Withholding, indefinitely, payment for any pending transactions;
    • Using legal process and/or collections agencies to pursue recovery of any and all damages incurred by Renegade Tickets;
    • Cooperating with or reporting a Seller to relevant law enforcement authorities and other relevant third parties; and
    • Availing itself of all other applicable legal and equitable remedies, including civil, criminal or injunctive redress, or other equitable relief. 
  6. Injunctive Relief: Seller agrees that any violation of these Terms and Conditions would cause irreparable injury to Renegade Tickets, including damage and harm to Renegade Tickets in the form of, among other things, impaired goodwill, lost sales and increased expenses. Seller further agrees that monetary damages for such injuries are difficult to ascertain and therefore may not provide a sufficient remedy to Renegade Tickets. Seller therefore agrees that Renegade Tickets will be entitled to injunctive or other equitable relief for such violations. 
  7. Joint and Several Liability: Notwithstanding Renegade Tickets’ exercise of any of the above remedies, a Seller’s liability for breach of this Agreement is joint and several with any company that is affiliated with, or wholly-owned by, Seller, including but not limited to attorneys’ fees and costs associated with enforcing the Renegade Tickets penalties.

What a Registered Seller Warrants:

For each ticket a Seller lists, Seller warrants that the provided description of the ticket accurately and completely details and describes the ticket offered for sale. Seller further represents and warrants that in its dealings with Renegade Tickets, Seller does not: (i) provide any false, inaccurate, misleading, obscene or defamatory information; (ii) participate, to the best of Seller’s knowledge and information, in the sale of counterfeit or stolen items; (iii) violate any law, ordinance or regulation, including but not limited to, those related to reselling tickets and Section 25.24 of the amended New York Arts and Cultural Affairs Law and other similar laws; (iv) infringe any trademark, copyright, privacy right or other right; (v) utilize or transmit any virus or program that is intended to damage, interfere with, intercept or expropriate any system, data or information; (vi) interfere with the site or damage Renegade Tickets; (vii) collect or store any information about any other Seller or buyer other than in the course of the permitted use of the site; (viii) modify, intercept, interfere, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile, damage or otherwise disassemble any portion of the site or any software used thereon or for the services provided by Renegade Tickets; or (ix) assist any third party in doing any of the foregoing.

Additional Terms and Conditions

  1. Use of Seller Information: A Seller’s information will only be used as described in Renegade Tickets’ Privacy Policy and these Terms and Conditions. Each Seller is solely responsible for the use and security of its email address, password and PayPal accounts and for all activity or transactions that occur in its Seller accounts. Renegade Tickets is in no way responsible for maintaining the security of email addresses, passwords or any information pertaining to a Seller’s PayPal accounts. Sellers are strongly encouraged not to share this information with anyone else. 
  2. Collection of Taxes:  Seller expressly understands and agrees that Seller is responsible for the calculation, collection and/or remittance of any taxes in connection with a sale (international, federal, state, or municipal) as required by law. Renegade Tickets will calculate, collect and remit sales taxes for events taking place within particular jurisdictions; however Renegade Tickets is in no way responsible for the accuracy or suitability of any payment of taxes made by Renegade Tickets to any entity on Seller’s behalf. Seller agrees to provide Renegade Tickets with any tax identification number necessary for Renegade Tickets to provide (without notice to Seller) information to the relevant tax authorities related to payments. Seller authorizes Renegade Tickets to provide information to any government agency or body regarding any payments Seller receives in relation to any transaction through Renegade Tickets. 
  3. Ownership: This site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) (“Renegade Tickets’ Property”) is owned by Renegade Tickets and will remain the property of Renegade Tickets. Seller acknowledges that it does not acquire any ownership rights by registering as a Seller and/or using the site. Seller may not use Renegade Tickets’ Property in connection with any product or service that is not offered by Renegade Tickets, in any manner that is likely to cause confusion with customers, or in any manner that disparages Renegade Tickets. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use Renegade Tickets’ Property without the express written permission of Renegade Tickets. 
  4. Grant of License: Seller grants Renegade Tickets a perpetual, non-exclusive, irrevocable, transferable worldwide right, royalty-free, to reproduce, publish and display on its site any content provided to Renegade Tickets in connection with Seller’s use of the site. 
  5. Compliance with Laws: The sale or purchase of tickets on the secondary market is regulated by certain countries, states, counties and cities. Seller acknowledges that complying with laws in its jurisdiction is its responsibility and agrees to hold Renegade Tickets harmless for any failure to comply with any law or Renegade Tickets’ failure to notify Seller of, or properly apply, any law. 
  6. Indemnification: Seller agrees to indemnify, defend and hold Renegade Tickets, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, officers, consultants, agents and other representatives (“Indemnified Parties”), harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees) and other expenses that arise directly or indirectly out of or from: (i) Seller’s breach of these Terms and Conditions; (ii) any allegation that any information Seller submits or transmits to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (iii) any federal, state, municipality, county, city or other tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Renegade Tickets; and/or (iv) Seller’s activities in connection with the listing of and sale of tickets on this site. 
  7. NO WARRANTY: THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Renegade Tickets DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Renegade Tickets DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. Renegade Tickets IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
    • IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE § 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.’
  8. LIMITATION OF LIABILITY: NEITHER Renegade Tickets NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE.  WITHOUT LIMITING THE FOREGOING, SELLER EXPRESSLY ACKNOWLEDGES AND AGREES THAT Renegade Tickets AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE Renegade Tickets MARKETPLACE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM SELLER’S ACCESS TO OR USE OF THE Renegade Tickets MARKETPLACE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF Renegade Tickets; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE Renegade Tickets MARKETPLACE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE Renegade Tickets MARKETPLACE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE Renegade Tickets MARKETPLACE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS.’
    • THE MAXIMUM LIABILITY OF Renegade Tickets, AND ANY OTHER INDEMNIFIED PARTY, AND SELLER’S SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE Renegade Tickets MARKETPLACE. 
    • SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY,  DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF Renegade Tickets, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200.  THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.  THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW.
  9. Allocation of Risk: Seller acknowledges and agrees that the foregoing disclaimers with regard to warranty and limitations of liability represent bargained for allocations of risk, and that the pricing and other Terms and Conditions of this agreement reflect such allocation of risk. 
  10. Ticket Information: Seller acknowledges and agrees that all information related to any tickets sold on www.ticketrenegade.com, including the number of tickets sold, the event for which they are sold, and the price at which they are sold, is confidential (“Confidential Information”). Seller agrees not to disclose any Confidential Information except as expressly set forth and required by the Agreement.

Arbitration and Dispute Resolution:

You and Renegade Tickets each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Terms and Conditions; (ii) your use of, or access to, the site; (iii) Renegade Tickets’ services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Terms and Conditions, the site (including access to and use thereof), Renegade Tickets’ services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court.  YOU AND Renegade Tickets EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW.

Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Renegade Tickets agree that the following types of disputes will be resolved in court, unless both You and Renegade Tickets agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: 

 (1) Disputes or claims within the jurisdiction of a small claims court; or

(2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief).

For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law.

You and Renegade Tickets also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Renegade Tickets will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section.  The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise).  Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Renegade Tickets may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law.  

Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or provincial court located within Toronto, Ontario, Canada and You and Renegade Tickets each consent to the jurisdiction of those courts for such purposes.  Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Renegade Tickets agree that the dispute is subject to the Class Action Waiver provision set forth below.

Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Terms and Conditions, including, but not limited to, any claim that all or any part of this agreement to arbitrate or these Terms and Conditions are void or voidable.  If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute.

Governing Law: The Federal Arbitration Act (“FAA”) governs this agreement to arbitrate in all respects.  This means that the FAA governs, among other things, the interpretation and enforcement of the parties’ arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver.  State arbitration laws do not govern in any respect.  Further, you and Renegade Tickets each agree that the Terms and Conditions evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible.  To the extent state law applies, the parties’ arbitration agreement and the parties’ Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles.   

Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (“AAA”).  Unless the AAA determines that the dispute concerns a consumer transaction, in which case the AAA’s Consumer Arbitration Rules shall apply, the arbitration will be administered in accordance with the AAA’s Commercial Arbitration Rules, as modified by this agreement to arbitrate. In the case of face-to-face proceedings, the proceedings should be conducted at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination should be made by an Independent ADR Institution or by a Neutral pursuant to the Consumer Due Process Protocol (available at https://www.adr.org/consumer). The AAA’s rules are available at www.adr.org. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

In the event that the AAA is unable to conduct the arbitration for any reason, you and Renegade Tickets will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that provider’s applicable rules.

If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Renegade Tickets (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Toronto, Ontario, Canada, and you and we each consent to the jurisdiction of those courts for such purposes.

Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate).  For a dispute or claim relating to the intellectual property of you, Renegade Tickets, or any of Renegade Tickets’ corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years.

The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. The parties are not required to exchange selection lists. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Renegade Tickets, or any of Renegade Tickets’ corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years.

Arbitration Fees and Costs; Attorneys’ Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this agreement to arbitrate. If the value of the relief sought is $10,000 or less, at your request, Renegade Tickets will pay all filing, administrative and arbitrator fees associated with the arbitration. Any request for payment of fees by Renegade Tickets should be submitted by mail to the AAA along with the Demand for Arbitration, and Renegade Tickets will make arrangements to pay all necessary fees directly to the AAA.

Each party is responsible for his, her, or its own attorneys’ fees and expenses, and Renegade Tickets will not pay your attorneys’ fees or expenses except to the extent ordered to do so by the arbitrator.  If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys’ fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator.  In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Renegade Tickets for all fees associated with the arbitration paid by Renegade Tickets that you otherwise would have been obligated to pay under the AAA rules.  If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Renegade Tickets will reimburse any filing fees that you paid and were not otherwise reimbursed.

Opting Out: You can choose to reject this agreement to arbitrate. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Renegade Tickets in writing within thirty (30) days of the date that you first access the site. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Renegade Tickets through arbitration. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above.

Class Action Waiver: To the fullest extent permitted by applicable law, you and Renegade Tickets each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTY’S INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (“Class Action”). You and Renegade Tickets AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. You and Renegade Tickets EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM.  If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Further, you and Renegade Tickets agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above.

IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES’ AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. 

Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to it—including but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration award—will be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award.

Modification of Terms and Conditions

If Renegade Tickets changes these Terms and Conditions, it shall post a revised version at www.ticketrenegade.com, which automatically replaces these existing Terms and Conditions and become effective immediately. Seller’s continued registration status as a Seller, even without any additional use of the Renegade Tickets Marketplace, or continued use of the site, following Renegade Tickets’ posting of revised Terms and Conditions, constitutes acceptance of the revised Terms and Conditions. If you do not agree with the revisions, do not continue to access and use the site, as a Seller or otherwise.

Miscellaneous Provisions:

Renegade Tickets shall not be deemed in default or otherwise liable under these Terms and Conditions due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Renegade Tickets’ default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Renegade Tickets’ control.

No agency, partnership, joint venture or other relationship is intended or created by your use of the site.

These Terms and Conditions, the use of the ticketrenegade.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles.

These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied.

If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law.

The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph.